Got a question? We’ve put together answers to some of the most common questions about ordering from Slime Design, delivery, our handmade slimes and returns. If you can’t find what you’re looking for, you’re always welcome to get in touch with us.
FAQ
Orders
How do I place an order?
Shopping with us is easy! Browse our products, add your favourites to your cart and proceed to checkout. Enter your delivery details, choose your preferred delivery option and complete payment. Once your order has been successfully placed, you'll receive an order confirmation by email.
Can I add something to an order I've already placed?
Please contact us as soon as possible if you'd like to add something to an existing order. If your order hasn't been packed or dispatched yet, we'll let you know whether we can combine the items so you don't have to pay delivery twice.
Please don't place a second order before contacting us if you're hoping to have the orders combined.
Delivery
Where do we deliver?
We deliver across South Africa. You can choose from the available delivery options at checkout based on your location.
How much does delivery cost?
Available options and the final delivery cost will be shown at checkout before you complete your order.
How long will my order take to arrive?
Because our products are handmade, please allow 2–3 business days for your order to be prepared and dispatched.
Once dispatched, delivery usually takes approximately 2–3 business days, depending on your location and chosen delivery method.
Please note that delivery times are estimates and may be affected by courier delays, weekends, public holidays or unusually busy periods.
How can I track my order?
Once your order has been dispatched, you'll receive your tracking information so you can follow your delivery.
Please allow some time for the courier's tracking system to update after your parcel has been collected.
Products
Are your slimes handmade?
Yes! Our slimes are handmade in South Africa in small batches. Because each slime is made and assembled by hand, slight variations between products are completely normal and part of what makes each one special.
Are the colours and decorations exactly as pictured?
We do our best to make every slime look as close as possible to the product photos. However, because our slimes are handmade, colours, charms, sprinkles and other decorations may vary slightly from the images shown.
Colours may also appear slightly different depending on your screen or device.
What age are your slimes suitable for?
Our slimes are recommended for ages 8 and up, with adult supervision recommended.
Slime is not edible and should never be consumed. Some products may contain small charms, beads or other pieces that could present a choking hazard. Always wash hands before and after playing with slime and keep slime away from pets.
Returns & Concerns
Can I return or exchange slime?
For hygiene and safety reasons, opened or used slime cannot be returned or exchanged, unless the product is defective or you are otherwise entitled to a return under applicable South African consumer law.
If you experience a problem with your order, please contact us as soon as possible so we can assist you.
What if my order arrives damaged or incorrect?
We're sorry if something isn't right with your order. Please contact us as soon as possible after receiving your parcel and include your order number, a description of the problem and clear photos of the damaged or incorrect item and packaging.
We'll review the issue and arrange the appropriate solution, which may include a replacement, refund or other remedy depending on the circumstances.
We're here to help
Can’t find the answer you’re looking for? Get in touch with us and we’ll be happy to help with any questions about our products, your order or delivery.