Shipping policy

Shipping Policy

Last updated: 19 August 2026

Thank you for shopping with Slime Design. We carefully prepare and pack every order before sending it on its way.

This Shipping Policy explains our current processing times, delivery options and what happens if there is a problem with your delivery.

1. Where We Deliver

Slime Design currently delivers within South Africa only.

We do not currently offer international shipping.

We offer:

Door-to-door courier delivery
PUDO Locker delivery

We do not deliver to PO Boxes.

Customer collection is not currently available.

2. Order Processing Time

Orders are normally processed and prepared for dispatch within 2–3 business days.

Business days are Monday to Friday, excluding South African public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time is separate from courier delivery time.

During exceptionally busy periods, product launches, promotions or circumstances outside our reasonable control, processing may take longer. Where a significant delay affects your order, we will make reasonable efforts to keep you informed.

3. Estimated Delivery Time

Once your order has been dispatched, delivery normally takes approximately 2–3 business days.

Delivery timeframes are estimates and are not guaranteed. Courier delays can occasionally occur because of weather, operational disruptions, destination accessibility or other circumstances outside our reasonable control.

A delivery taking longer than the estimated timeframe does not necessarily mean that the parcel has been lost.

If your tracking has not updated or your parcel is taking unusually long to arrive, please contact us at hello@slimedesign.co.za and we will investigate with the courier.

4. Door-to-Door Courier

Door-to-door courier delivery is currently charged at R125, where available at checkout.

A complete and accurate physical street address must be provided.

PO Box addresses cannot be used for door-to-door delivery.

The applicable delivery charge and available delivery options will be shown at checkout.

5. PUDO Locker Delivery

PUDO Locker delivery is currently R79 for qualifying orders below the free-delivery threshold.

If you choose PUDO Locker delivery, you will need to provide a valid preferred PUDO locker so that we can fulfil your order.

Where your locker details need to be provided after checkout, the 2–3 business day processing period begins once Slime Design has received the valid locker information required to fulfil your order.

If your requested locker is full, unavailable or no longer active, we may contact you to request an alternative locker. Processing may be paused while we wait for the required information.

6. Free PUDO Delivery

Free PUDO Locker delivery is available on qualifying orders of R770 or more.

The R770 threshold is calculated using the qualifying product value after discounts and before shipping charges.

Free PUDO delivery applies to the PUDO Locker delivery option. It does not automatically provide free door-to-door courier delivery.

From time to time, Slime Design may run separate free-delivery promotions with their own clearly communicated conditions.

7. Tracking

Once your order has been dispatched and tracking becomes available, tracking information will be provided to you.

Please allow some time for the courier's tracking system to update after dispatch.

If you have concerns about your tracking information, contact us at hello@slimedesign.co.za.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If you notice an error before your order has been dispatched, contact us as soon as possible. We will make reasonable efforts to correct the information before dispatch.

If changing the delivery details results in an additional courier charge, you may be responsible for that additional cost.

Once an order has been dispatched, we cannot guarantee that the courier will be able to redirect it.

If an incorrect or incomplete address or PUDO locker supplied by the customer causes a parcel to be incorrectly delivered, redirected or returned, the customer may be responsible for reasonable recovery, redirection or reshipping costs.

Where a courier correctly delivers a parcel to an incorrect address or locker supplied by the customer and the parcel cannot be recovered, Slime Design will not be responsible for replacing the order at our cost.

This does not apply where the incorrect delivery was caused by Slime Design or the courier.

9. Uncollected PUDO Parcels

Customers are responsible for collecting PUDO parcels within the collection period communicated by the courier.

If a parcel is returned to Slime Design because it was not collected in time, the customer will generally be responsible for the reasonable cost of sending the parcel again.

This does not apply where the failure was caused by Slime Design or the courier.

10. Courier Delivery Errors

If you supplied the correct delivery information but the courier delivers your parcel incorrectly, please contact Slime Design.

We will investigate the matter with the courier and, where appropriate, attempt to recover the parcel.

If the parcel cannot be recovered, we will provide the appropriate remedy in accordance with applicable South African law and our Return & Refund Policy.

You will not be required to pay another delivery or replacement charge where the delivery error was caused by Slime Design or the courier.

11. Tracking Shows Delivered but Parcel Was Not Received

If courier tracking shows that your door-to-door order was delivered but you have not received it, please contact us.

Slime Design will investigate the delivery with the courier and review available delivery information or proof of delivery.

A tracking status of “delivered” does not automatically mean that a customer's concern will be rejected. Likewise, a reported non-receipt does not automatically result in a refund or replacement before the circumstances have been investigated.

The appropriate outcome will depend on the circumstances, including whether the courier correctly delivered the parcel to the address supplied.

12. Lost Parcels

If a parcel appears to have been lost while in transit, please contact Slime Design rather than trying to resolve the courier claim yourself.

We will investigate the shipment directly with the relevant courier.

If the parcel is confirmed lost while within the courier network, Slime Design will arrange the appropriate replacement or refund, taking into account the circumstances and your rights under applicable South African law.

13. Damaged or Leaking Parcels

Please inspect your parcel as soon as reasonably possible after delivery.

If your order arrives damaged, leaking or otherwise affected during delivery, please contact us as soon as possible and preferably within 48 hours of delivery.

Where possible, please provide clear photographs of:

the outer parcel;
the packaging;
the affected product; and
any visible damage or leakage.

Please keep the affected product and packaging while we investigate, where reasonably possible.

The requested 48-hour reporting period helps us investigate courier damage promptly, but does not unlawfully remove or shorten any statutory consumer right you may have if you contact us later.

Please refer to our Return & Refund Policy for further information about remedies.

14. Areas the Courier Cannot Service

Delivery is subject to the destinations serviced by our courier and the delivery options made available at checkout.

If we discover after an order has been placed that the courier cannot service the supplied address, we will contact you and try to arrange a reasonable alternative, such as a serviceable physical address or PUDO locker.

If no reasonable delivery alternative can be agreed, the affected order may be cancelled and the appropriate amount paid will be refunded.

15. Combining Separate Orders

If you place multiple separate orders before dispatch and ask us to combine them, we may do so where reasonably practical.

We cannot guarantee that separately placed orders can be combined.

Combining orders does not automatically entitle the customer to a refund of previously paid delivery charges. Any adjustment or credit may be considered by Slime Design based on the circumstances.

16. Pre-Orders and Made-to-Order Products

Where an order contains both in-stock products and pre-order or made-to-order products, the order will generally be dispatched once all items are ready, unless otherwise stated.

If separate shipment is requested and can reasonably be accommodated, an additional delivery charge may apply.

Any different fulfilment timeframe applicable to a pre-order or made-to-order product will be communicated with the relevant product or offer.

17. Events Outside Our Reasonable Control

Courier and fulfilment delays can occasionally occur because of events outside Slime Design's reasonable control, including severe weather, natural disasters, significant transport or courier disruptions, power or telecommunications failures, civil emergencies or government restrictions.

Where this happens, we will make reasonable efforts to fulfil affected orders and keep customers appropriately informed.

Nothing in this section removes any cancellation, refund or other right available to you under applicable South African law.